The warranty start date of lithium batteries cannot be later than six months (outside China) or three months (in China) after the battery delivery date. Scenario 1: Party B is responsible for product installation. The product warranty starts from the date when the preliminary acceptance. The standard warranty period of lithium batteries is one year. If extended warranty is required, consult the SSD and evaluate the maximum service life of lithium batteries based on the. Party B shall not be liable for any damage to lithium batteries due to force majeure (such as earthquakes, volcanic eruptions, mudslides, lightning.
Class 3 (types A and B) and Class 4 power grids are harsh power grid environments. The warranty service is the product assurance service provided within the product warranty scope to resolve lithium battery quality issues. The service includes help desk, remote troubleshooting, and lithium battery spare parts replacement.
How long does a lithium battery last?
The standard warranty period of lithium batteries is one year. If extended warranty is required, consult the SSD and evaluate the maximum service life of lithium batteries based on the battery model and application environment. Extended warranty can be provided within the service life and needs to be quoted.
What happens if a lithium battery fails during the warranty period?
Faulty parts replacement: During the warranty period, if an individual failure is caused by the lithium battery quality problem of Party B, Party B is responsible for delivering qualified parts to the receiving place agreed by both parties within the committed service level agreement (SLA).
The lithium battery is damaged, broken, or leaks due to improper operations or incorrect connection. Party A does not recharge the batteries in time and the batteries are stored longer than the storage term, which causes capacity loss or irreversible damage to the batteries.
What is the warranty period?
The Warranty Period is applicable as mention in the original purchase invoice date to the original purchaser of the Products or rated cycle life of 1000 full cycles of the Products, whichever is earlier. Warranty claims may only be made by the original purchaser of the Products, or a person to whom the title has been transferred.
Bulging of battery cell doesn't cover under warranty. Damage occurred due to force majeure / natural calamities. Battery which are found to be in deep discharged condition are not considered under the manufacturing defect & for same the warranty get void.