What Conditions Must Be Met for an Accepted Return of Old Batteries?The old battery must be returned in a safe condition. The return must occur within the vendor's specified time frame. Proof of purchase may be necessary.
How do I return a battery?
You can either return the battery to us via tracked delivery or arrange for us to collect the item from you. Should you wish to take advantage of this option, we ask that you pay a £20 refundable deposit (more on this below).
The return policy for Subaru XV Hybrid batteries is 30 days unsatisfied product. Standard shipping applies to all our product based on product weight and shipping zones. A pre-shipping label is attached for returning the core battery. A refundable core deposit will be added at checkout. The return of the old battery should be made within 30 days of shipment confirmation.
The 2Pack 4.6Ah 18V DC9096 Replacement Battery comes with a 30-day return policy and a 12-month product quality service, as well as 24-hour customer service. If you have any questions about the battery, please feel free to contact us.
What if my battery is not faulty?
If the battery is not faulty, or does not have a fault covered by the warranty, we will use the deposit paid to cover the collection and return cost, and will return the battery back to you. We will always notify you of this, and will arrange a suitable time and date to return the item.
1. Battery test by Tayna Batteries The most effective way to claim under warranty is to return the battery to us. We have been testing batteries for almost two decades and have all required modern testing equipment. You can either return the battery to us via tracked delivery or arrange for us to collect the item from you.
If the test is correct and validated by our technical department, a return slip will be sent by email and must be affixed to the correctly packaged battery. We will then book a collection for the items return, and once back we will issue you with a brand new replacement.